Client Supervisor

Client Supervisor

Job Summary of Client Supervisor:

This role is pivotal for assisting front-end operations and ensuring exceptional customer satisfaction levels. The individual in this role will take charge of driving daily customer service tasks, embodying professionalism, fostering teamwork, and making sure a customer-centered approach is adopted in all dealings. The key requirements for this role include strong leadership skills, a problem-solving mindset, and a dedication to upholding operational efficiency and friendly service benchmarks.

Job Duties and Responsibilities of Client Supervisor:

• Oversee and enhance customer support activities at the front end of the store, promoting a welcoming and well-maintained ambiance.
• Advocate for front-end associates to embrace Burlington’s core principles, particularly its dedication to exceptional customer service.
• Responsible for overseeing register operations and promptly and professionally resolving any customer concerns or complaints.
• Promote efficient and friendly checkout experiences by providing team coaching and direct assistance.
• Monitor the coordination of team members’ break and meal times to ensure store coverage requirements are met.

Qualifications and Experience of Client Supervisor:

• Applicants must be willing to work flexible hours, which could include early mornings, evenings, weekends, and holidays.
• Demonstrated leadership prowess and the aptitude to inspire and spur others in a fast-paced setting.
• Exceptional problem-solving expertise, communication proficiency, and customer service acumen.
• Has the capacity to raise boxes that weigh 40 pounds or above and stand or walk for prolonged periods.

Benefits of Client Supervisor:

• Competitive pay on an hourly basis and the option for flexible work hours.
• Employee merchandise discount.
• The number of hours worked serves as the criteria for eligibility for medical benefits and enrollment in the 401(k) scheme.
• Sick leave with pay and holidays as outlined by law.
• Upon completing one year of employment, individuals can receive up to four hours of paid time off each year.
• Opportunities for learning and development support to facilitate growth.

Salary:

$13.00 per hour

About Burlington:

Burlington Stores, Inc. is a nationally recognized off-price retailer. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The Burlington fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day.