Head of Customer Support

Head of Customer Support

Job Summary of Head of Customer Support:

This position plays a vital role in supporting front-end operations and delivering outstanding customer experiences. This individual will lead day-to-day customer service activities while modeling professionalism, encouraging team collaboration, and ensuring a customer-first approach across all interactions. The role requires leadership capabilities, a solutions-focused mindset, and a commitment to maintaining operational efficiency and friendly service standards.

Job Duties and Responsibilities of Head of Customer Support:

• Lead and aid customer service initiatives at the store entrance, creating a hospitable and orderly space.
• Advocate for front-end associates to embrace Burlington’s core principles, particularly its dedication to exceptional customer service.
• Oversee the processing of register transactions and address customer concerns with professionalism and a sense of urgency.
• Encourage rapid and pleasant checkout interactions through team coaching and practical assistance.
• Oversee team scheduling for breaks and meals to guarantee adherence to store coverage policies.

Qualifications and Experience of Head of Customer Support:

• The position demands flexibility in working hours, which may involve early mornings, nights, weekends, and holidays.
• Robust leadership capabilities and the talent to encourage and galvanize others in a high-energy atmosphere.
• Adept at solving problems, communicating clearly, and delivering outstanding customer support.
• Possessing the skill to lift boxes weighing over 40 pounds and being able to stand or walk for long periods without any issues.

Benefits of Head of Customer Support:

• Competitive hourly pay and the opportunity for scheduling flexibility.
• Employee merchandise discount.
• The hours worked determine eligibility for medical coverage as well as enrollment in the 401(k) program.
• Paid sick days and holidays in adherence to legal provisions.
• Upon completing one year of employment, individuals can receive up to four hours of paid time off each year.
• Provision of resources for skill development and personal advancement through training programs.

Salary:

$13.00 per hour

About Burlington:

Burlington Stores, Inc. is a nationally recognized off-price retailer. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The Burlington fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day.